Companies ask for a new chart when they are tired of arguing. Charts feel like progress because they are visible. They also freeze last year’s politics into boxes that nobody will reopen. In the Operating Model Sprint we refuse to start there.
We list acts, not people: who may commit a discount above 4%, who may stop a shipment, who may approve weekend overtime, who may only advise. Then we write the current human name next to each act. Titles can stay awkward. The map is still usable on a Tuesday night.
Two failure modes show up often. First, everyone is copied and nobody is allowed to decide. Second, one founder decides everything in a chat thread that is not filed. Both look like “alignment problems.” Both are missing a named act.
The artefact is one page. If it needs a legend, we have over-designed it. Deputies should be able to read it without a briefing. That is the whole point of skipping the chart.